Enhancing Care and Safety in Aged Care Settings
Quality aged care relies on more than good intentions — it depends on systems that support staff, protect residents, and adapt to the unique needs of each facility. At Xacom, we collaborate with providers across Australia to deliver solutions that improve safety, streamline operations, and enhance the lived experience of those in care.
Enhancing Care and Safety in Aged Care Settings
Quality aged care relies on more than good intentions — it depends on systems that support staff, protect residents, and adapt to the unique needs of each facility.
At Xacom, we collaborate with providers across Australia to deliver solutions that improve safety, streamline operations, and enhance the lived experience of those in care.
Raising the Standard: A Nurse Call Upgrade Built for Modern Aged Care
How HammondCare Met the New Aged Care Standards
Xacom undertook a full upgrade to modernise their care delivery and meet the latest aged care standards. The new system includes Real-Time Location Services (RTLS) and wireless pendants, ensuring staff can respond to resident calls quickly and with pinpoint accuracy.
They also implemented automatic Minutes of Care tracking and a smart IP-based nurse call infrastructure, giving management real-time oversight of care delivery and simplifying compliance reporting. The result is a safer, more efficient environment for both residents and staff — and a system that’s built to scale with future needs.
Resident Monitoring That Prevents Crises Before They Happen
Using Data to Deliver Dignity
A major aged care provider partnered with Xacom to implement non-invasive resident monitoring systems using 'resident profiles'. These systems use behaviour data, like irregular sleep or bathroom visits to trigger alerts when something seems off.
The result? Staff now respond to potential illness before it escalates, delivering proactive care that preserves both dignity and independence for residents. As automation and AI evolve, so too does our ability to provide compassionate, timely support—without replacing the human touch.
Complete Care Without the Cost — Jewish Care Victoria
Simplifying Systems, Strengthening Care
Jewish Care Victoria faced rising costs and time-intensive system management due to multiple vendors handling their nurse call, CCTV, and access control systems. Staff were bogged down with maintenance, support, and vendor coordination.
Xacom provided a streamlined, unified support solution, managing all systems regardless of brand or platform. With just one account manager and one number to call, Jewish Care reclaimed precious staff time and slashed software costs by 50%. The outcome? Fewer headaches, more focus on residents, and peace of mind backed by reliable support.
View our other case studies
Hospital
Hospitals face high-stakes challenges - critical messaging needs, strict compliance, tight budgets, and resistance to change.
We partner with over 30 of Australia’s most prestigious hospitals to deliver reliable, future-ready solutions tailored to real clinical demands.
Hospital
Hospitals face high-stakes challenges - critical messaging needs, strict compliance, tight budgets, and resistance to change.
We partner with over 30 of Australia’s most prestigious hospitals to deliver reliable, future-ready solutions tailored to real clinical demands.
Enterprise
We power mission-critical messaging for emergency services and enterprise alike - with unmatched flexibility and reliability.
From first responders to enterprise workflows, We builds custom solutions that scale to any need. Have a different need? Get in touch!