Privacy Policy

Last updated October 2025

Introduction

Xacom Pty Ltd (ABN 21 094 318 706) (referred to as we, us, and our) understands that your privacy is important and is committed to protecting it. This Privacy Policy outlines how we collect, store, use, and disclose information about you.

We may modify or amend this Privacy Policy from time to time. If we do, we will display a notice on our website indicating when such revisions have been made.

Unless you notify us otherwise, we will assume that you consent to the collection and use of all information provided to us in accordance with this Privacy Policy.

Collection of Personal Information

Personal information is information or an opinion about an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.

We may collect personal information from you when you:

• Purchase any goods or services from us (including information you provide during checkout)
  
  
• Visit our website
  
  
• Complete any of our online forms, surveys, or calculators
  
  
• Participate in an event, promotion, or competition we organise
  
  
• Contact us via phone, email, post, or in person
  
  
• Otherwise interact with us in ways notified from time to time
  
  

The personal information we collect may include:

• Your name
  
  
• Date of birth
  
  
• Address and contact details
  
  
• Responses to interactive tools such as quizzes or guide downloads
  
  
• Behavioural data from your interactions with our site
  
  
• Any communications or feedback you send us
  
  

We may also collect information about you from third parties when relevant and lawful. If we receive information we would not have been entitled to collect directly from you, we will destroy or de-identify it promptly.

Where possible, you can interact with us anonymously or using a pseudonym — for example, when making a general enquiry. However, for most services we require at least your name and contact details to be able to provide them effectively.

Our Website

When you visit our website, our web servers may automatically collect:

• Your IP address
  
  
• Date and time of visit
  
  
• Pages and resources accessed
  
  
• Actions taken on the website
  
  
• Your browser type and version
  
  

Our website uses cookies (small text files stored on your device) to collect certain information automatically. Most browsers accept cookies by default, but you can choose to block or delete them. Note that rejecting cookies may mean some website functions will not work properly.

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review the privacy policies of those sites before providing personal information.

Use of Personal Information

We generally use your personal information to provide products and services to you, operate our website, and improve your experience. Additional uses may include:

• Sending you information about our products and services
  
  
• Email notifications for promotions, offers, or product updates
  
  
• Conducting marketing activities or market research
  
  
• Responding to your questions, feedback, or complaints
  
  
• Improving our website and services
  
  

You may opt out of receiving marketing communications at any time by using the unsubscribe function provided or by contacting us directly.

Sharing of Personal Information

We may share your personal information with:

• Related companies within our corporate group
  
  
• Trusted third-party contractors who assist us in operating our business
  
  

Where personal information is shared, we take reasonable steps to ensure that those third parties protect it and use it only for the purposes for which it was disclosed.

We do not sell your personal information. In some cases, we may offer promotional partnerships where your details are shared to deliver a benefit (for example, a free product or special offer). You will always be notified in advance and given the option to opt out.

Access and Correction

You can request access to the personal information we hold about you and request that it be corrected if inaccurate, incomplete, or out of date.

Requests can be made in writing (see contact details below). In most cases, we will provide this information free of charge. If we refuse access, we will explain why (unless it would be unreasonable to do so).

If you are in the EU or UK, you also have rights under GDPR, including the right to have your data deleted in certain circumstances (Article 17). To request deletion, please contact us using the details below.

Protecting Your Personal Information

We use appropriate technical and organisational security measures to protect your personal information against misuse, loss, unauthorised access, modification, or disclosure. This includes access control, encryption, secure networks, and physical security measures.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website at xacom.com.au/privacy-policy. We will display a notice on our site when material changes are made.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your data, please contact us:

• Privacy Officer - Xacom Pty Ltd
• Email: info@xacom.com.au
• Phone: 1300 339 474
• ABN: 21 094 318 706

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au or call 1300 363 992.