Australia's Most Advanced Nurse Call System
Nurse Call.
Powerfully Simple. Uncompromising Care.
At Xacom, we don’t just build nurse call systems, we build infrastructure that supports excellent care.
Our Australian designed and supported platform is trusted by aged care and hospital providers who want performance, simplicity, and transparency in one integrated solution.
Australia's Most Advanced Nurse Call System
Nurse Call.
Powerfully Simple. Uncompromising Care.
At Xacom, we don’t just build nurse call systems, we build infrastructure that supports excellent care.
Our Australian designed and supported platform is trusted by aged care and hospital providers who want performance, simplicity, and transparency in one integrated solution.
A future-ready nurse call system designed for aged care. Built for simplicity, compliance, and long-term reliability without the expensive overheads.
A future-ready nurse call system designed for aged care. Built for simplicity, compliance, and long-term reliability without the expensive overheads.
Common Nurse Call System Challenges and How we Solve Them
Aged care providers are under pressure to meet higher care standards with limited resources — & outdated nurse call systems often make things worse. From delayed alerts to system downtime, these issues can compromise safety and efficiency. Xacom’s next-generation nurse call solution is purpose-built to solve these problems.
Reporting & Quality Requirements
Aged care quality expectations have skyrocketed, driven by regulatory shifts and public scrutiny from the Royal Commission. Facilities now face enormous pressure to deliver transparent quality indicators and continuous improvement, directly influencing star ratings and funding.
Our solution:
- Redesigned, intuitive dashboards delivering exactly the insights you need.
- Automate scheduling of detailed reports (PDF/Excel formats).
- Fully customisable: Our dedicated developers tailor reporting to your specific requirements.
Workforce & Training Challenges
Providing excellent care becomes increasingly difficult amidst staff shortages, high turnover, and diverse language or technical skills. You need a straightforward, intuitive system that minimises training time and reduces errors.
Our solution:
- Wireless devices that work immediately—no complicated pairing.
- Browser-based software with an intuitive interface for easy use.
- Larger buttons, clearer icons, and modern, homelike design.
- Simple hardware diagnostics and replacements you can perform yourself.
Shift to IT-Managed Infrastructure
Nurse call systems now reside within the broader IT ecosystem, challenging IT teams with integration, security, and maintenance complexities.
Our solution:
- Every Master Call Point (MCP) is an independent IP device, remotely manageable and diagnosable—no hidden hardware.
- Clear web interfaces display real-time diagnostics and device status.
- Secure, encrypted communications, user permissions, and audit logging ensure compliance and data protection.
- Built-in redundancy with retry logic and heartbeat monitoring for immediate offline alerts.
Mixed Systems & Tight Budgets
Balancing multiple IT systems can be costly, inefficient, and administratively burdensome. You need affordable compatibility and simplicity.
Our solution:
- Flexible IP architecture allows reusing existing cabling, significantly cutting installation costs.
- Compatible with most existing nurse call systems, enabling seamless transition.
- Comprehensive solutions: we also offer phones, paging, CCTV, access control, fire panels, and more, consolidating your vendors and simplifying processes.
Xacom's Wireless and Fixed Nurse Call System
Xacom Nurse Call wireless, fixed or a mixture of both is the modern answer to the communication challenges faced by aged care homes, hospitals, and disability support facilities. Purpose-built with advanced IP and wireless architecture, our system delivers lightning-fast alerts, real-time staff visibility, and data-rich reporting. All while keeping installation simple and intuitive.
Smart IP Architecture
- Direct IP connectivity from switches straight to call points.
- Each MCP functions as an intelligent mini-computer, managing multiple devices effortlessly.
- POE power simplifies cabling and ensures easy UPS backups.
- Continuous live system monitoring and immediate alerting through robust watchdog functions.
Wireless & Real-Time Location Services (RTLS)
- Effortless wireless network setup, no manual pairing.
- Industry-leading staff and resident location tracking, down to room-level accuracy.
- Automatic presence detection for instant call cancellation upon room entry.
- Easy-to-setup wandering alerts for resident safety.
- Extended battery life (one year plus), automatic battery status alerts, and easy replacement.
Security First
- Robust end-to-end encryption and secure communication pathways.
- Individual logins, controlled user permissions, and comprehensive audit trails.
- Tamper-proof hardware options ensuring physical system security.
Easy for All
- Intuitive software interface, accessible from any browser.
- Simplified diagnostics and hardware replacements - no specialised skills needed.
- Modern, home-friendly device aesthetics, reducing clinical appearance.
- Remotely updatable with virtually zero downtime. Got a feature request? Our team can implement software updates quickly to meet your needs.
Powerful Data & Reporting
- Capture extensive, granular data for deeper insights.
- Automate custom or standardised reports for easy distribution.
- Full flexibility: our developers stand ready to create tailored analytics.
- Direct database access available for your internal teams.
- Track every alarm and staff action with full time-stamped history. Understand response times, trends, and compliance with ease.
Comprehensive Messaging
- Seamless integration with phones, SMS, email, paging, annunciators, and mobile apps.
- Flexible and extensive messaging options tailored to your facility's exact needs.
- Intelligent Routing & Escalation, ensure the right person is alerted.
What Aged Care Providers Say About Our Nurse Call Solutions
Discover how our nurse call systems are transforming care and communication in real facilities. Hear directly from aged care professionals who rely on Xacom’s technology and support to keep their teams connected and residents safe.
Nurse Call Systems for Care Homes That Just Work
Caring for residents is hard enough without dealing with clunky, outdated call systems. Xacom’s nurse call solutions are purpose-built for care homes—delivering reliable alerts, real-time staff visibility, and easy-to-use interfaces for every level of care.
From room-level location tracking to secure wireless connectivity and smart escalation paths, our system keeps staff informed and residents safe, around the clock. Designed to reduce response times, improve compliance, and work beautifully in any aged care setting.
Discover the Best Nurse Call Systems for Modern Care
Looking for the best nurse call system on the market? Xacom delivers industry-leading performance with a future-proof platform trusted by care homes, hospitals, and disability facilities across Australia.
Our IP-based and wireless systems offer instant alerts, real-time staff tracking, powerful reporting, and seamless integrations—all wrapped in a user-friendly, modern design. No lock-in contracts. No clunky tech. Just smart, secure communication that puts safety and speed first.
Scalable Nurse Call System for Hospitals That Never Miss a Beat
Xacom’s nurse call systems are built for the fast-paced, high-stakes environment of modern hospitals. Our platform delivers real-time communication, intelligent escalation, and detailed reporting to help clinical teams respond faster and more effectively.
From emergency departments to private wards, our IP-based and wireless solutions integrate seamlessly with hospital workflows—ensuring critical calls reach the right staff, instantly. Scalable, secure, and fully supported across Australia.
How To Get Nurse Call Installed in Your Facility
Whether it’s a brand-new build or an existing site, installing Xacom Nurse Call is fast and hassle-free. For greenfield projects, we work with your construction team from the design stage to streamline install. For brownfield sites, our wireless and retrofit-friendly system means minimal cabling and zero disruption. We handle everything from planning and setup to training and support.
Choose Nurse Call Features
Select the ideal features for your facility. Over-door lights, resident monitoring, custom alert types, custom report types and so much more.
Install & Set Up Hardware
We build and test all required nurse call hardware in-house and tailor the software to suit your specific aged care or healthcare needs.
Configure Your Facility
Our team configures rooms, wings, residents, and users for you in the beginning, ensuring your nurse call system works perfectly from day one.
Deliver Your Best Care
With smart systems in place, your team can focus on what matters most. Providing fast, safe, and outstanding care all day and night.
Your Nurse Call Questions Answered
Got questions about nurse call systems, installation, or how it all works? You're not alone. We’ve answered the most common queries to help you understand what to expect and why Xacom is the smart choice for your facility.
Nurse Call, put simply, is a system that allows residents or patients to request help from staff at the press of a button. It sends alerts to staff devices, displays, or over-door lights, helping ensure timely responses and better care outcomes. Our system can also detect if a resident or patient needs help without the push of a button using smart resident monitoring events.
Yes, Xacom designs systems that integrate with existing hardware where possible. This reduces costs and disruption while still giving you the benefits of a modern, reliable solution.
Email us! We're always looking for ways to improve our Nurse Call system. If the feature benefits other facilities we may even do it at no cost.
For any feature request please email support@xacom.com.au
Key features include over-door lights, call escalation rules, mobile alerts, resident location tracking, reporting dashboards, and integrations with other care technologies. Your system should be able to tailor to your facility's needs.
Our systems are built with redundancy, fail-safes, and backup power options to ensure they keep running when it matters most. Reliability and compliance with healthcare safety standards are top priorities.
Xacom offers 24/7 software support and expert servicing for all brands and systems. We also provide preventative maintenance to reduce downtime and extend system life. Learn more about our Care Packages.
Costs vary based on the size of your facility, the features you choose, and whether you're upgrading or starting fresh. Xacom offers flexible solutions that work with your budget and existing infrastructure to maximise value.
Yes, but it's simple. We provide hands-on training and clear documentation to make sure your staff feel confident using the system from day one. Nearly all staff can be trained and be a Xacom nurse call system expert in under 15 minutes.
Absolutely. From dementia-specific alert behaviours to different alert types for low-risk vs. high-risk rooms, we tailor every system to suit your facility's workflow and resident needs.
Take the Next Step
Ready to upgrade your aged care facility with a next generation nurse call system? Have a question we haven’t covered? Fill out the form below, we’re here to help.