Simple, Secure Critical Messaging for Hospitals

Simple, Secure Critical Messaging for Hospitals

The Challenge

One of Melbourne’s largest and most prestigious hospitals had implemented various critical communication methods over the years. However, staff were burdened with carrying numerous devices such as pagers, smartphones and other handsets. 

Systems and their associated devices were becoming numerous and complex to manage for both IT staff and medical professionals. It was time to streamline the communication process by consolidating into a single device.

The Solution

The solution needed to be as simple as paging so that it was easy to use. The hospital’s Chief Nursing Information Officer explained:

“Critical messaging applications shouldn’t be complex. They need to be so simple they can be used easily by any staff member in our hospital, on today’s modern devices.”

Simultaneously, the solution needed to be modern, secure and integrated with existing infrastructure. We built these elements into the Xacom Messaging App, creating the simplest and safest platform for critical communication in hospitals.

The Results

Staff were able to reduce the devices they carried to just one handset. Communications have been streamlined which allows staff to focus their attention on caring for their patients, rather than keeping track of various devices and applications. 

“Xacom’s app enabled us to simplify and streamline our communication, with limited training required for our staff.” – Chief Nursing Information Officer

Xacom exists to connect people so they feel safe, providing solutions for critical communication, compliance, access control, duress and CCTV with 24/7 support.

Get in touch to speak with our technical consultants through the form below or on:

1300 854 329


How Integrated Platforms Take Pressure Off Staff

Safe, Secure, Compliant: How integrated platforms take the pressure off staff

The Challenge for Independent Schools

What does it take to keep your school safe, secure and compliant?

Schools have a higher duty of care than most industries and the administration involved in proving compliance is growing. The result is increasing pressure on staff to complete labour intensive processes that take away from higher level activities.

Recently when speaking with one of Melbourne’s foremost independent schools, they commented:

“Most schools are handling risk management with resource heavy systems, whether those be paper-based run by administrators, or costly systems managed by IT.”

The Solution

Integration of existing systems is the next step for compliance solutions in independent schools. Smart building technology means that data can be collected automatically and then integration allows it to be delivered to a single platform. The workload for staff is reduced dramatically and human error is eliminated with real time auditing.

An example can be found in one of Australia’s global food manufacturers who have experienced the benefits of integrated compliance systems. They use fever detection cameras integrated with access control to lock down doors in case of contaminaiton. Late last year the system denied access to a manager who did not realise he was infected. Their technical adviser told us:

“The resulting quarantine would have cost us in reduced production, financial burden and staff wellbeing. A whole plant shut down… that would have cost millions.” 

She also explained the difference an automated temperature and lock down system has made for staff:

 “Staff were feeling guilty that they were turning people away with high temperatures, but now they can just appeal to our new policy and have peace of mind. It takes the pressure off. It’s all up to the system.” 

In this example contamination management was fully automated, but temperature detection and access control is just one possible integration.

How do these solutions work?

Smart building platforms can now ensure complete site compliance. Arrival Compliancy is one such integrated platform created by Xacom, integrating contractor, visitor and staff compliance with existing electronic security systems to create powerful synergies. Some of these include:

  • QR code access and geo fence automated sign in for contractors
  • Automatic removal of contractor access permissions if licenses and certificates have expired
  • CCTV analytics to detect threatening behaviour before an incident occurs 
  • Automated access control based on temperature, COVID questionnaire responses and other customisable inputs
  • Instant access control travel paths in case of contamination

Xacom’s Compliance and Security consultant explained: 

“Schools have such a high duty of care, it’s essential to automate data collection and be able to access it from a central platform. Regulations are only increasing and so smart building technology will be the way forward to manage this burden.

How could Integrated Compliance Platforms help your school?

Platforms like Arrival Compliancy are paving the way for risk management to be handled by building systems, so staff can get back to higher value activities. Safety, security and compliance does not have to cost your staff their valuable time. Discover more about integrating your existing systems into one platform through Xacom’s Arrival Compliancy. 

Xacom exists to connect people so they feel safe, providing solutions for critical communication, compliance, access control, duress and CCTV with 24/7 support.

Get in touch to speak with our technical consultants through the form below or on:

1300 854 329


Case Study: Automated COVID19 Compliance for Global Food Manufacturers

Case Study:
Automated COVID19 Compliance for Global Food Manufacturers

The situation became critical for our client, a global food manufacturer, when staff reported temperature guns getting inaccurate readings as low as 28 degrees on entering visitors. These frustrating errors meant two staff members needed to be stationed on each entrance at all times, in order to ‘double test’ each person. These staff members had to come into close proximity with other individuals to take temperatures and were at high risk of infection. The manufacturer prides themselves on rallying together in times of challenge and was committed to finding a safe solution for protecting their employees.

Xacom began investigating a solution that would relieve the administrative burden of manual temperature checking for our client. We also wanted to be able to guarantee the highest level of accuracy and safety. Through a collaborative process, together we developed a solution.

Xacom Active Fever Detection System

A thermal camera system that alerts for high temperatures in approaching individuals, which integrates with other critical communication systems. The system’s flexibility allows for its temperature detection features to be used for any or all of the following:


  • Temperature checking
  • Check Ins
  • Fever detection and alerting
  • Data collection and storage
  • And the option to integrate with access control
Active Fever Detection

The system addressed the corporation’s needs in the following ways:



High traffic environment

AI powered processing is able to process 5+ concurrent faces in 0.2 seconds from 3+ metres away

Heavy administration burden on staff 

The automated system instantly measures temperature and time, sending instant alerts of fever risks with images and timestamps to relevant staff as well as alerting locally

Opportunity for Increased Safety

Temperature accuracy of +-0.3 degrees and access control integration to restrict building access to at risk individuals

"The global food manufacturer was immediately able to remove a staff member from each temperature detection station."

The Results: The global food manufacturer was immediately able to remove a staff member from each temperature detection station, enabling them to get back to their regular tasks. Additionally, the remaining staff member was no longer at risk of coming into contact with a COVID positive individual as the system automated the temperature reading and they could stand back and supervise the process. Many other staff were able to get back to their regular roles as they could trust the system to alert them when it needed attention and they were able to be notified of alerts from their email inboxes. The corporation decided to install the system in five of their facilities and at multiple entrances for some of them. Over the coming weeks many staff, visitors and contractors were denied entry, keeping the facilities safer and allowing them to efficiently meet external regulatory requirements.

We would love to talk about the solution you need. 
Give our team a call on 
1300 854 329 or leave your details below and we will be in touch.

Does high risk always have to mean high price?

80% of doctors face violence from patients

The stakes are high in healthcare, for everyone. So much so, that you can not longer have a conversation about care without talking about risk mitigation. Smaller medical clinics and general practices are often overlooked, but they face many of the same risks as larger healthcare facilities such as patient aggression.

A 2018 report  showed that four out of five Australian GP’s have experienced violence from aggressive patients. According to the RACGP, general practice managers are responsible for protecting their staff and patients from violence and other risks. Not only this, but they are required to prove to regulatory authorities they have done all they can to keep their facility safe.

"The price tag just isn’t justifiable."

In their Standards for General Practices the RACGP recommends installing panic and duress alarms for dealing with aggression and other emergencies. While there are critical communication solutions to assist larger hospitals, smaller businesses such as medical clinics, doctor’s rooms, small surgeries and general practices don’t often have the budget or need for these complicated systems – the price tag just isn’t justifiable. 

Risk management solutions need to be affordable for small clinics

There is a need for safety solutions that are tailored to the needs of smaller businesses. They need both the assurance of safety, and to be able to report on it to comply with OH+S laws and regulatory authorities. To lift this very real burden of liability on practice managers, Xacom created the I-Care X5-IP-Micro. 

"There is a need for safety solutions that are tailored to the needs of smaller businesses."

This ‘micro’ critical alarm system is designed to be customised to the needs of small medical clinics. Any number of call, assist and duress buttons can be installed wherever they are needed, to send an alert to any destination desired. After an incident where an alert has been triggered, instant reporting provides a comprehensive view of the event. The system can also integrate with CCTV and access control to produce a multi-system report on any critical event, making sure you can understand and provide information on an incident from every angle.

The I-Care X5-IP-Micro is a simple and cost effective solution, with the flexibility to scale with a business as it grows, allowing additional call points, destinations, reporting options and other systems to be integrated as required. 

Our systems are designed to relieve the burden of liability and the stresses of manual reporting for compliance, so you can get back to what matters most: caring for your staff and patients. Let us know what sort of safety solution you need, so we can help you focus on care. 

We would love to talk about the solution your want. 
Give our team a call on 
1300 854 329 or leave your details below and we will be in touch.